FREQUENTLY ASKED QUESTIONS
What is Raw Hair?
Raw hair refers to 100% unprocessed human hair that has not been chemically treated, dyed, or altered in any way.
It is collected directly from the donor's scalp and is often regarded as the highest-quality form of hair extensions or wigs because of its natural state. Since it is unprocessed, raw hair maintains its cuticles intact and aligned, which gives it a very natural look and longer lifespan compared to processed hair.
With raw hair no two bundles of hair are alike and because of this, bundles may differ in colour, texture and curl pattern.
What is the difference between raw hair and virgin hair?
Our virgin hair has not been chemically treated or dyed, but has undergone minimal processing such as steam to create specific textures such as body waves or curls while keeping the cuticles intact. Although it has been manipulated, our virgin hair is the highest quality and recommended for people who do not want to bleach or dye the hair multiple times.
Both our raw and virgin hair are natural, high-quality options, but our raw hair is the purest form, offering a more durable and authentic look. Virgin hair provides a slightly processed but still natural alternative that comes at a lower cost.
What is Vietnamese Hair?
Vietnamese raw hair originates from the rural regions of Vietnam and is prized for its natural quality, strength, and thick texture. Known for its smooth cuticle alignment and natural bone-straight pattern (unless steamed into curls), this hair is ethically sourced from donors—typically rural women whose hair remains free from chemicals and treatments.
The natural colour ranges from dark brown to black, allowing for seamless blending and a highly realistic look. Vietnamese raw hair’s unprocessed state ensures exceptional durability, elasticity, and the ability to withstand styling, colouring, and heat treatments without brittleness or damage.
With proper care, including regular use of sulfate-free shampoos and conditioners, this hair can last for years without shedding or frizzing, making it a cost-effective and long-lasting option. Its strength, natural shine, and versatile styling options make it a top choice for those seeking luxurious, manageable, and guilt-free hair extensions.
Ethically sourced and culturally significant, Vietnamese raw hair reflects the traditional hair care practices of rural women, ensuring its superior quality and authenticity.
What is Cambodian Hair?
What is the difference between Cambodian and Vietnamese Hair?
1. Natural Colour
- Cambodian: Typically comes in off-black or mildly black tones.
- Vietnamese: Ranges from dark brown to natural black shades.
2. Texture
- Cambodian: Known for its thicker strands and more lustrous appearance, it creates a voluminous look, requiring fewer bundles for a full style.
- Vietnamese: Finer and silkier in texture, offering a natural shine and smooth finish with a soft body.
3. Versatility
- Both Cambodian and Vietnamese hair can be bleached, dyed, and styled with heat, making them equally versatile for various looks.
4. Natural Texture
- Cambodian: Naturally available in straight, wavy, or curly patterns, offering a broader range of textures.
- Vietnamese: Primarily straight, with curly and wavy textures being much less common.
These characteristics make Cambodian hair ideal for those
seeking volume and diversity in texture, while Vietnamese hair is perfect for sleek, silky, and refined styles.
Can I dye my extensions?
Yes. Both our raw and virgin hair can be bleached and dyed. However, our raw hair can be bleached to 613 and virgin hair to a colour 27.
Do you do next day delivery?
For the moment, we do not offer next day delivery. Once your order is processed, your order will be sent out immediately. If you have an important event please ensure that you have placed your order with enough time.
Do you ship internationally?
Yes - we ship worldwide with a tracked and signed delivery service.
Please keep in mind that our shipping operates on business days only, and your order may be dispatched on the second to last business day to fulfill our delivery commitment to you. You will receive a shipping notification via email with full tracking details once your order is ready to ship.
If your order hasn't arrived by the final business day of the delivery window, please contact us for an update.
Additionally, please remember that customised orders have different delivery timeframes.
Will I need to pay customs charges for an international order?
Customs charges for international shipments are determined by your local customs office and carrier based on local regulations. Unfortunately, we cannot predict or advise on these charges, as they are applied at their discretion.
Any customs fees will be the customer’s responsibility. If you decide not to pay the customs charge, there is a possibility your local customs office may destroy the package. If not, it is returned to us. In that event, you will receive a refund, however, we will deduct the charges incurred on our end from the return of the parcel.
For more detailed information, we recommend contacting your local customs office to avoid any unexpected delivery fees.
What is the difference between HD Lace & Swiss Lace?
HD Lace is an ultra-thin and delicate material that provides a seamless and natural hairline, blending more effortlessly with the skin compared to Swiss Lace.
Swiss Lace is also a fine material but slightly thicker than HD Lace, offering durability while still providing a natural look.
Should I go for HD or Swiss lace?
HD Lace, due to its delicate material is not as durable as swiss lace. The life span of HD lace is decreased the more the wig is worn.
However due to the material used for our swiss lace, once installed with or without glue creates a flawless, undetectable finish.
Swiss lace is thicker than HD lace, it does not melt as flawlessly as HD lace.
However, as the material used for swiss lace is more durable, it lasts longer than HD lace.
For a visual difference between HD and Swiss Lace, please click here
Do you sell wigs?
For the moment we do not sell wigs on our website. However, if you need a wig made using our bundles please contact info@sudilahair.com. Please include, which the type of hair, length, bundles or an inspo image.
Do you ship internationally?
Yes - we ship worldwide with a tracked and signed delivery service. Please keep in mind that our shipping operates on business days only. You will receive a shipping notification via email with full tracking details once your order is ready to ship. If your order hasn't arrived by the final business day of the delivery window, please contact us for an update.
Will I need to pay customs charges for an international order?
Customs charges for international shipments are determined by your local customs office and carrier based on local regulations.
Unfortunately, we cannot predict or advise on these charges, as they are applied at their discretion. Any customs fees will be the customer’s responsibility. If you decide not to pay the customs charge, there is a possibility your local customs office may destroy the package. If not, it is returned to us. In that event, you will receive a refund, however, we will deduct the charges incurred on our end from the return of the parcel.
For more detailed information, we recommend contacting your local customs office to avoid any unexpected delivery fees.
Do you do next day delivery?
For the moment, we do not offer next day delivery. Once your order is processed, your order will be sent out immediately. If you have an important event please ensure that you have placed your order with enough time.
Do you offer wholesale options?
Yes, please contact us at info@Sudilahair.com for wholesale options.
How will I know when my order has been shipped?
Once your order has been made, you will receive an email confirming your order. Once your order if sent, you will receive a tracking number in your inbox.